Payment Terms:

• Bookings will only be confirmed upon receipt receipt of a 50% deposit.
• Full balance of payment is required 35 days prior to guests’ arrival.
• A confirmation voucher will be issued only on receipt of 100% payment of booking.
• Twende Worldwide Tours and Travel Limited may at its discretion, not honor a booking if payment has not been received within 14 days from the arrival date. We wish to firm up our guest’s bookings early so to avoid loosing out on space availability and inconveniencing our guests in the process.
• In the event of an increase in taxes, levies, statutory charges, or any other input costs, Twende Worldwide Tours and Travel Limited shall advise guests on amendments and revision of the rates accordingly.
  Maasai Mara Game Reserve costs are correct at the time of booking confirmation and may change without prior notice.

Cancellation and Refund Policy:

• Between 60 and 35 days prior to date of stay 40% of the total cost will be charged.
• Between 34 and 15 days prior to date of stay 60% of the total cost will be charged.
• Between 14 and a no Show, 100% of the total cost will be charged.